SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of OnlineMartPlus - Best Online Shopping Platform in USA (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinemartplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
I love these coats. Warm, easy care, and very reasonably priced.
Great. Fits Mini S/hair dachshund. Fast shipping.
Supper! We took on the growth
It's good. But the size for my Griffin is 6 kg very big. Quality as in the description. It was very long, almost two months, but the store extended the protection and was in touch.
Very long delivery .. I received the goods, but it turned out to be great for my dog...
Not arrived item. Return the money.
Good.
The dog likes it. Thin and soft, for spring or autumn is the same. With the size guessed, our joy weighs 3700. Thank you very much to the store!
Valt retail
I 've tripled
small
More than 2 month wait. Beautiful and warm pulling back, little widely for little dog with rugmaat 36 cm 4,9 pounds but length is perfect! Was not a package. Arrived in mail box. Snuggle Fleece.
Good quality, order a size too big, but will be able to fix it. Came to Lithuania in 2 months
XL fits prefect for both of my 12 kg frenchies.
The sweater in itself is okay only the color doesn't add up for the 2nd time. You order purple and you get some kind of dark pink.
Excellent quality,but very small.Order several sizes up.
very nice
Size M troszkę hard dress for Yorka. General approx.
Excellent
On Chihuahua small standard, weighing 2100 very not even bad SAT
Nice thing!! Very happy! And dog too)) store recommend! The thing corresponds to the description!!! And the size!
Ordered 13.02 came to mail 03.04. Thank you
Size S is perfect for my 3 month old boston terrier. Though I’m happy I ordered in advance since the shipping took more than two months. Would love to order a bigger one for the fall season.
Came the jacket earlier time for 1 week, it's great!! came fast. The color is bright beautiful, sewn well, the fleece is not bad. But the slots for the paw Ooo very wide, had to pour and collar too. On the chip of 1.3 kg after the setup is good!
Excellent suited Bulldogs French 12 kg XL store recommend
Perfect Village, came during
Thank you very much, excellent vest, soled, the description is accurate, with the store did not communicate, the dog is satisfied
Nice vest, nice to the touch.
Comfortable, beautiful, high quality! Thank you to the store.
Not fast. 2 months. Makes sense now. Get very beautiful! Strong quality. For little dog back length 33cm 4.7 pounds perfectly! Very satisfied. Hot little sweater.
Article arrives quickly good product but too small in xl for my bitch
The blouse is well sewn, the threads are not stuck, soft. Very satisfied, thank the store